Poorly cooked steak, questionable service, high prices.
My wife and I went to Crane's on Sunday, 30-May-2010. The wait was non-existent which was nice. The bar is ornate with an "olde english" feel to it. The tables are all draped in white table clothes and the lighting is low. The attire feels more formal-casual than casual. The menu is a two-pager, but, be warned, it differs than what is available on their website. We were looking forward to "Sweet-potato ravioli" but this was not on the in-store menu. As for our particular visit, I found it to be less than stellar, especially given the price of our dinner (~$80 for two). I ordered a Sirloin Strip and asked the waitress to cook it Medium Well, but to please be more on the "well" side than the "medium" side. The steak came out about 12 minutes later. She of course went on her way. The plate had red juices flowing all around the steak. I cut into it and it was more medium medium-rare. Unfortunately, the waitress (Annette for those keeping count) did not return for about 7 or 8 minutes. By this time the steak had cooled significantly. I informed her that is very underdone. She took it back to the kitchen. A guy, presumably the chef, brings it back about 3 minutes later. It looked dry and sad. He immediately leaves after dropping it on the table. I cut into it and, there's no pink to be found, nor are there really any juices to be found either. I give it a try and it has the tell-tell rubbery consistency of a microwaved piece of meat. Highly frustrated, I eat about a 1/4th of it and give up. Finally, Annette comes by (again, about 7 minutes or so later). No care that my steak is left partially eaten on the plate. My wife is already disappointed that the meal has gone badly, so I chose to not make the situation worse by causing a scene with a refund on the steak.
on the plus side, my wife got the shrimp and grits. She loved them... otherwise it'd be a one-star review.
If you are in a hurry, avoid. My husband and I decided to try this after someone recommended this place. We ordered a bottle of wine and asked that it be decantered. I would say 30 minutes later, the waiter accomplished this. We also ordered bottled water that we never got. My food was good, but like my husband said, you can get a great steak anywhere. The service was horrific. Everything was slow. I am not sure what the problem was..the restaurant is small so I am not sure if it was because the waiter was overworked or what. He was nice, but it took forever to get anything and they didn't seem to care. However, if you have all night and don't mind waiting forever, then I had no complaints with the food.
What a dump. The concierge at the Westin sent us here. We were a few minutes early for our reservation so we decided to eat at the bar. We figured the bartender might appreciate a $100 tab or so since no one else was eating there, plus we could watch the game. Everything took forever, drinks, appetizers, salad. Had to ask him to check on each order for us. His name was Joe and he was an a**hole. Seemed all angry we were asking for our orders. 30 minutes for some pre-battered onion rings and some artichoke andouille sausage thing that tasted like snot. Plus, we ordered prime rib which takes about 30 seconds to slice. Bartender even dropped an F-bomb on me. Incredible. Menu has an 8 oz. filet for $45.95? You can get a steak at Del Friscos or Pappas Brothers for less than that. This place was a joke. I would avoid it. We ended up paying out before we got our entree, while Joe the bartender sat off to the side blabbing with the hostess. He's probably the owner and she's probably his wife. That would explain a lot.
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